Pet One Year Anniversary Death
I ordered this Olive tree as a memorial gift for my best friend who is grieving the loss of her beloved dog, whose one year anniversary of crossing the Rainbow Bridge was Sunday. The website states “All shipments received before1:30 pm EST (Monday - Friday) are guaranteed to depart same day. After the 1:30pm cut off time, orders will be processed the following business day. The website states Seeds of Life ships Monday - Friday”. However, I placed the order late Thursday afternoon, expecting it to be shipped Friday. I paid for 2-day shipping. When I called them Monday morning, I was told that they didn’t ship any orders Friday, with no further explanation. Just that they did not ship Friday-Sunday. So they need to change what is stated very clearly on the website. Orders are NOT shipped on Fridays! I wish I had known that!
Dear Kerrie-
I would like to first give my most sincere apologies and to further explain. I apologize that the customer representative that spoke with you did not give further explanation. We do in fact ship Monday -Friday, except for holidays. However, this last week was an anomaly or a one off and you are correct, we should have updated the website when the realization that we were not going to be able to ship. This was an oversight on our part, and again I am sorry this made us fall short of your epectations.
I truly hope that your friend will feels comfort and peace with your thoughtfull and caring gift. I know this Olive tree will provide a living memorial of their beloved "fur-baby" that can be honored and cherished for many years to come.
I hope that you will entrust in us in the future .
Kind Regards,
Maleena